Since October 1998 there has been a national toll-free
IRS Problem Resolution Hotline,
with assistance available 24 hours a day, seven days a week. You may reach the
IRS Problem Resolution Hotline by
calling 1-877-777-4778 (1-877-PRP-IRSU).
The
IRS Problem Resolution Hotline should not be used as a
substitute for normal IRS procedures; most problems can be resolved through regular
IRS channels.
Some of the situations that could qualify you for help under the IRS Problem Resolution
Program are:
If you must contact the IRS again on the same
tax issue at least 30 days after the first IRS contact. Please give the IRS 60 days to process your original
tax return
or amended tax return or claim
before contacting the IRS the first time;
If you must contact the IRS again because you have not received a response by the date
the IRS promised, including dates promised on IRS forms and IRS letters; or
Any time the IRS established systems fail.
There are some situations that do not qualify for
IRS Problem Resolution assistance. These
areas include tax cases where an established IRS administrative or formal
IRS appeal procedure is
available and should be used.
Related information
about the IRS Problem Resolution Hotline
IRS
publications about the IRS Problem Resolution Hotline: For further information about the IRS Problem
Resolution Hotline see
IRS Publication 1546,How
to Use the Problem Resolution Program of the IRS, has more information. Also see
IRS Publication 17,Your Federal
Income Tax.
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For further information regarding IRS
rules and regulations and your particular tax or IRS situation you should
consult with a Certified Public Accountant, Enrolled Agent, Attorney, or
other tax advisor.
How
to Use the Problem Resolution Program of the IRS, has more information. Also see
IRS 
